Find some of our Frequently asked questions here
When will my order be shipped?
Our aim is to complete your order within 7 business days. Sometimes times may vary during peak times such as November- December with Christmas orders. If you have any questions regards to production time please email me. Please note that production time is the time to create your order. Shipping time is the time your order has been shipped up until delivery of your items. Shipping times may vary depending on your location.
If im ordering a Plush toy can I see a design proof before you create?
YES, once payment has been made/cleared, you will receive a design mock up. This will enable you to check and confirm ALL details are correct.
PLEASE ENSURE when sending details through, that they are all correct. If there happens to be an error and it is from wrong information sent. There will be a re design charge of $6.00. If the error is our end (there is no cost).
Once we have confirmation from the design mock up and the item is sewn, if then the error is notice. Again there will be a full cost of replacement to you, if error is our end we will replace.
Do you ship internationally?
YES, we do ship internationally.
Please contact us for a price. Turn around time varies from country to country.
We generally use airmail, although seamail is available which is cheaper but MUCH SLOWER.
Are your products safe?
Embroidery Diva only stock high qualtiy items where they meet Australia safety standards to keep all children safe. With the plush toys they are tested and meet the Australian toy safety for children over 3 years. Please note that any ribbons or tags attached to your items or plush toys are not apart of the safety standards and must be removed before giving to your child.
How do I pay for my order?
Once you have placed your order, you can make payment through bank transfer , bank account details are shown at checkout if you have selected this option. Or through PayPal with instant transfer. If you do not have a PayPal account you can still make a a payment using PayPals secure credit card payments. All orders are processed once payments has been cleared. After Pay is NOW AVAILABLE
Think the details you sent are wrong?
Embroidery Diva endeavour to get all orders out in a timely manner , if you have a noticed an error with details etc on your order please do make contact with me as soon as possible If you order has not been created changes are made easily. So please do double check your details when ordering. Please also ensure you have entered your correct email address upon ordering to receive your copy of your invoice and details.
If you have any further questions or enquiries please feel free to contact me.